Store Policies

The warranty for Cruise N Comfort USA VES,HD MES products is 1 year parts and labor from original purchase date from the  Cruise N Comfort website or a Cruise N Comfort Authorized Reseller or OEM. No products shall be shipped to Cruise N Comfort USA without a valid RMA number. Shipping to and from Cruise N Comfort USA for Authorized repairs is the responsibility of the customer.

Warranty Service

Email us with a description of problem and reason for return and include a copy of the original receipt . No item will be considered  for warranty work or repair without a valid RMA number. Items that are purchased online from a non authorized website or a non authorized reseller or distributor does not qualify for warranty work or repair.

Cruise N Comfort USA offers the following Returns Policy:

Items may qualify for a return if the below requirements are met: 

  • 15 days from the date of sale for all non used electrical items (includes all MES, HD and VES Series Air Conditioners). All electrical items must be in new, unused condition with original box and packaging.

  • 30 days from the date of sale for all other non-electric products.

  • Original purchaser must email a copy of the original receipt and upon Cruise N Comfort USA accepting the return a RMA number will be issued.