Store Policies

Cruise N Comfort USA offers the following Returns Policy:

To receive warranty service or to return an item purchased online or in one of our stores, please call us for a RMA number. No item will be considered  for return without a valid RMA number printed on the outside of the return. Please follow these guidelines:

 Return Period

Items may qualify for a return if the below requirements are met. 

  • 15 days from the date of sale for all non used electrical items (includes all MES, HD and VES Series Air Conditioners). All electrical items must be in new, unused condition with original box and packaging.
  • 30 days from the date of sale for all other non-electric products.